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Frequently Asked Questions
Naturally laced is aimed at giving the most natural results in regards to lace. Our mission is for women worldwide to feel beautiful, confident and sexy in our wigs.We offer custom closure units as well as pre-made frontal units (factory-made) ready to make.Our closure units are constructed by hand and machine. The benefits of our units are their glueless nature and the lack of commitment needed.
Naturally Laced ships on Tuesdays and Wednesdays.
We DO NOT ship on weekends or holidays.
The following fall under shipping: Custom Units (Film Lace Closure Wigs)
- Units ship in 7-9 business days after payment and completion.
- Naturally Laced uses DHL as our shipperIn most cases, we will ship your items before that. It is advisable not to wait until the last minute to place your order. If you have a deadline that you need your product for, please order in advance to allow for unanticipated delays that may occur out of our control.
*For Quick Shipping, please email info@shopnlpro.com or DM us to confirm availability.*
Due to hygiene standards, health regulations, and the intimate nature of our products, Naturally Laced does not accept returns—with the exception of incorrect orders. We take great pride in the premium quality of our wigs and extensions, and each item is carefully inspected before shipment to ensure consistency and excellence. As a result, return requests are extremely rare.
Exchanges may be considered for regular-priced items only, and the product must be in its original, untouched condition—lace uncut, wig unworn, and free from tampering.
Unfortunately, sale items are final sale and not eligible for exchange or refund.
We strongly recommend inspecting your order upon arrival—before cutting the lace or altering the hair in any way. Please check that the length, texture, and color match your order. If you have questions about our textures, we encourage you to reach out before purchasing for personalized guidance.
Please note: Our product photos show the hair in its raw, unstyled state. Once washed or styled, the hair may differ slightly in appearance, but will reflect the texture you selected.
All exchanges must include the original packaging and any accessories (clips, bands, etc.) in the same condition as received.
Custom Wigs:
All custom units are made-to-order and therefore non-refundable and non-exchangeable.
If you believe your order qualifies for an exchange or arrived incorrectly, please contact us at info@shopnlpro.com within 3 business days of receiving your order.
Because each bundle is sourced from a different individual, no two bundles are ever exactly alike. While we carefully match bundles that are similar in texture and color, slight to moderate variations in wave pattern, curl definition, or shade may occur.
These differences are completely natural and are part of what makes our raw hair unique and authentic. We do our best to ensure consistency, but exact matches in texture or color are not guaranteed.
Absolutely. Our wigs are designed with an elastic band, adjustable straps, and built-in combs, making them secure and comfortable—no glue needed. Perfect for both beginners and experienced wig wearers who want an easy, hassle-free install.
Absolutely! If you have a specific vision—whether it's a unique color blend, custom length, or a style not listed on our site—we’d love to bring it to life. Just send us an email or DM with photo references and a detailed description, and we’ll work with you to create your perfect unit.
Texture/Colour Disclaimer?
Since each bundle is from a distinct individual, each one has its own specific and unique characteristics. Though very similar, no two bundles are the exact same in texture and pattern. As we try our best to pair the most alike bundles together, it’s possible to receive bundles that are slight to moderately different in color shade and texture.We do try our best to pair bundles with similar patterns and color shades however, it’s not a guarantee you’ll receive the exact same bundles in color and or texture.
A lace frontal is a hairpiece that spans from ear to ear, allowing you to completely recreate your hairline. It offers maximum versatility—you can part your hair in the middle, on either side, or even pull it back for a more natural, seamless look. Frontals are perfect for those who want flexible styling options and a flawless finish.
A lace closure is a small hairpiece used during wig or weave installations that allows you to achieve a full-coverage look without leaving out your natural hair. It gives you the freedom to part your hair in multiple ways and, when applied correctly, creates a natural-looking, protective style that blends seamlessly with your scalp.
No worries—let’s get it sorted! Just fill out our Contact Us form, DM us on Instagram @naturallylaced, or shoot us an email at info@shopnlpro.com with the details of the issue. Our team will jump in and help you complete your order ASAP.